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Return Policy
How do I return an item?

You may return any item purchased from our store in new (unused) condition within 14 days from the purchase date. A 15% restocking fee will be charged on returns or exchanges of any opened merchandise, unless defective and cannot be repaired under manufacturer's warranty. If a returned item is not in new condition or any accessories are missing, the full purchase price will not be refunded or credited. The product shipping cost will not be refunded or credited. Customer is responsible for returning the product at his cost. Your product is covered by the manufacturer's warranty and if defective shall be repaired free of charge. Your return must be authorized by us prior to shipment. To authorize your return please email: cs@floorcaremall.com or call (888) 621-9933. Product must be packaged securely and insured for it's full cost. For customer's convenience our return policy is displayed in "Help" section of our web site.